Computer Support Specialist

When people have computer trouble, they ask these workers for help. Computer support specialists help people use computers. When something goes wrong, support specialists figure out why. Then, they try to fix it.
Many support specialists answer questions over the phone or by email. Others also help people facetoface. To answer a problem over the phone, the specialist takes the person through the necessary steps to fix the problem using their own computer.
Computer support specialists also install printers, software, and other computer tools. Then, they teach people how to use them. Sometimes, they write instruction books.
Some specialists check computer systems every day to make sure they are working well. To be good at these jobs, workers need to be good listeners and good at solving problems.
Computer specialists may work for the company that makes the computer software or for the place that uses certain computer software, such as a school. They may assist other employees at the company or the customers of that company. They also may be asked by the maker of the software for feedback on good or bad things about the product, since they work with it daily.