Technical Support Engineer

Take ownership of customer support and set up key processes, procedures, and resources to scale quality customer support with a commitment to outstanding customer service. Become a technical expert on product offerings to successfully respond tall customer support and user issues. Be hands on in researching, responding, tracking, and closing the loop on all technical and customer related issues while providing the highest level of service and professionalism.
Listen, prioritize, and document customer requests and issues ensuring resolution and follow up on customer needs/requests. Work closely with product and engineering members to resolve customer requests. Manage customer expectations while ensuring they feel a sense of urgency and clear understanding of issues.
Responsible for working with internal organizations to create internal and external online documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Oversees departmental content workflow to ensure that content is developed timely and in such a way that customers with limited technical product knowledge can understand and use the documentation.
Writes and proofs hardcopy and online documents for consistency, Ensures all documents are technically and mechanically accurate, Develops, documents, and maintain processes, Define processes for content modification, content service levels, tool and application access and account administration, and workflow administration

IT Manager Administrator

The duties of IT Administrator are, To ensure maximum availability of computer systems. Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security and telecommunications.
Development and implementation of new systems. Responsible for IT hardware, software and maintenance procurement. To develop and maintain a disaster recovery plan. To develop and control the IT security policy. Design and implement systems and networks for production environments. Build, deploy, maintain & support.
Microsoft based servers and workstations in local and remote offices. Administration of LAN switching with Extreme Networks. Troubleshoot and optimize network performance issues. Develop detailed technical documentation on existing and new processes.
Experience with MSDOS, Windows 2000, 2003, 2008, XP, Vista, & Microsoft office 2000,XP,2003, 2007. Working knowledge and understanding of IP Subnetting, TCP/IP, DNS, WINS, ICMP & OSI Model

Java//J2EE Developer

Very strong experience in Java/J2EE Technology. Strong experience in Struts Framework. Strong experience in using Weblogic 8.x Proven ability in designing and building very large database systems, highly redundant systems, and distributed network solutions. Strong programming skills in Java, Web based service architecture, Web components, and J2EE technologies.
Experience in using Weblogic IDE Workshop. Strong experience in using MSSQL Server Database. Strong Experience in Writing Stored Procedures and database queries Strong web developmental experience in development of web based applications. System analysis, development, implementation and post production support working experience on Java
Experience in relational databases, preferably Sybase and UDB. Experience in Linux/Unix environments. Experience with JDBC, SQL performance tuning and stored procedures on Sybase and/or IBM DB2 is strongly preferred
A technical lead in designing and architecting scalable & high performance software products using modeling techniques and software design patterns. Proficient in software life cycle methodologies, MS Windows and Linux

Web Master

If you've ever surfed the Internet, you already know something about what webmasters do. Webmasters make websites. They turn words and art into Internet sites that people can use. They give computers instructions about how words and art should look on the computer screen.
They make sure that people with different computers can use a website. They might build a site in a few different ways so that it is easy for different computers to understand. Webmasters also try to make sites work faster.
They keep the size of files as small as they can so that it doesn't take a lot of time for a computer to load the site. Webmasters test websites, too. They watch people using a site to see if there are any parts that are hard to use.
If there are hard parts, webmasters fix them. Some of these workers also meet with designers, helping to decide how a site should look and work. They also update websites. They spend a lot of time adding new things to the site. They fix mistakes, like links that don't work and pictures that don't show up on the screen.

Web Developer

Working with a team of topnotch developers, the Software Developer will be involved in all aspects of the software development lifecycle. This includes system architecture, design and coding as well as business analysis and requirements analysis.
This Seniorlevel Web Developer position will need to be able to direct development efforts and perform the following activities, Consults with clients and other project team members to design, build and manage web sites.
Develops installation programs for websites. Work with the project manager to negotiate contracts/agreements with software vendors and other internet companies. May lead and direct the work of others, especially junior developers. Performs a variety of complicated tasks. The ability and interest to pick up new technologies as needed, ability to troubleshoot, optimize, and customize existing products needed.
As User Interface Web Application Developer you will work on developing the browserbased user interface applications for our high definition video communication systems. Responsible for designing and implementing new user interfaces. Contribute to product sustaining activities.

Graphic Designer

Software & Web Applications, Print Media. This individual will direct and design overall "look and feel" of software applications, websites/applications and print media. As well as be involved with the development of integrated brand strategy, visual design concepts, product attributes and iconography.
They will also, evaluate and acquire imaging content. Lastly, they may oversee Production Artists, Designers, scheduling and design resources, miscellaneous support projects, vendors and contractors. Ability to discuss and present an indepth knowledge of typography is preferred.
Utilize QuarkXpress, InDesign, Photoshop layout templates to produce web and print layouts, including direct mail letters, envelopes, order forms, and other print materials. Manage overall logdatabase, archive and graphic standard folders.
You will assist design team in the layout of print, presentation, multimedia, Web and product user interface projects . The candidate should enjoy working on a variety of domestic and international projects and have a passion for innovative design and the latest technologies. In addition, candidates should also possess a thorough understanding of graphic/web design principles and tools.

Messaging Administrator

Responsibilities include enforcing messaging standards, policies and procedures; setting up and maintaining user accounts; managing access control; managing.
Dominserver clusters; ensuring high availability of messaging services tend users; managing and configuring all Dominservers (mailbox hub and gateways); planning, diagramming and implementation of mail routing; managing replication and remote connections; handson troubleshooting of Dominservers; resolving technical issues; and migration.
Other tasks include expanding the company's current Messaging architecture, implementing additional features to meet business needs, providing user support, managing
Blackberry Enterprise Server and using knowledge of Windows operating systems (2000, 2003) and Active Directory. Also involved in migration and transfer to Microsoft Exchange and will assume comparable responsibilities within Exchange environment.